Privacy Policy

Introduction

GO VIETNAM 365 TRADE & TRAVEL CO., LTD (Tax Code: 0402056066), registered at 2nd Floor, 60 An Thuong 1 Building, My An Ward, Ngu Hanh Son District, Da Nang City, Vietnam ('we', 'our', 'us') respects your privacy and is committed to protecting your personal data in accordance with Vietnamese law, including Decree 13/2023/ND-CP on Personal Data Protection. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect the following types of information:

• Personal details: name, email, phone number
• Payment information (processed securely via VNPay and PayPal)
• Account credentials (encrypted)
• Usage data and preferences
• Device and browser information
• Website usage data via Google Analytics (pages visited, interactions, device info)

How We Use Your Information

Your data is used to:

• Process ticket purchases and payments
• Send order confirmations and tickets via email
• Provide customer support
• Send event updates and promotional offers (with consent)
• Improve our services and user experience
• Analyze website traffic and user behavior to improve our platform

Information Sharing

We may share your information with:

• Event organizers (for event entry purposes)
• Payment processors (VNPay for domestic payments, PayPal for international payments)
• Service providers who help operate our platform
• Legal authorities when required by law
• Google LLC (Google Analytics — anonymized website usage data)

Analytics & Cookies

We use Google Analytics 4 (provided by Google LLC) to understand how visitors use our website. This helps us improve the user experience and optimize our services.

• Pages visited and navigation paths
• Interactions with site features (e.g., ticket selection, checkout steps)
• Purchase funnel data (items viewed, added to cart, purchased)
• Device type, browser, and screen resolution
• Approximate geographic location (city-level, based on IP address)
• Referral source (how you found our website)

Google Analytics uses cookies (_ga, _ga_*) to distinguish unique visitors. Your IP address is anonymized before being stored. We do not share analytics data with advertisers and do not use Google Analytics for ad personalization.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) or by adjusting your browser cookie settings.

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data. Payment data is processed directly by VNPay and PayPal — we do not store your card numbers or payment credentials on our servers.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically 3 years from your last interaction with us, or as required by Vietnamese law. Transaction records are retained for 10 years as required by Vietnamese accounting regulations.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Vietnam. Any disputes arising from this policy shall be resolved by the competent courts of Da Nang City, Vietnam.